Business Challenges
- Obtain a 360-degree view of the customer
- Manage Marketing and Customer Service on a single platform with a consolidated view of customer’s profile and purchase history
Our Solution
- Integrate Commerce Cloud with Service Cloud using Connector App
- A Connector is installed on the Service Cloud so that it interfaces with Commerce Cloud using OCAPIs
- Commerce Cloud interfaces with Service Cloud using REST APIs
Benefits Delivered
- Provides ability to Customer Service Agents to have a customer’s complete order history details within Service cloud while assisting them over a call
- Agents will be able to create orders on behalf of the customer from Service Cloud
- Commerce Cloud registered users can be targeted for further Marketing
Want to hear more about this?
SwiftWIN is now part of 
CONCORD
SwiftWIN is now part of CONCORD
