Commerce and Service Cloud Integration

Business Challenges

• Obtain a 360-degree view of the customer
• Manage Marketing and Customer Service on a single platform with a consolidated view of customer’s profile and purchase history

Our Solution

• Integrate Commerce Cloud with Service Cloud using Connector App
• A Connector is installed on the Service Cloud so that it interfaces with Commerce Cloud using OCAPIs
• Commerce Cloud interfaces with Service Cloud using REST APIs

Benefits Delivered

• Provides ability to Customer Service Agents to have a customer’s complete order history details within Service cloud while assisting them over a call
• Agents will be able to create orders on behalf of the customer from Service Cloud
• Commerce Cloud registered users can be targeted for further Marketing