Monthly Archives

August 2020

GCP Migration – White Paper

By | Cloud Integration

Business Challenges

  • Text to replace

Our Solution

  • Utilize best-of-breed technologies to automate campaign process such as build, validate, approve, and deploy in a consistent and efficient manner.
  • Build optimal email and text messages journeys and triggers to anticipate and deliver the next best action for every customer
  • Dynamic email templates for faster delivery and to cater personalized content for every customer
  • User generated content marketing to increase customer engagement
  • Pair customer data and AI powered recommendations based on user behavior and affinity.

Benefits Delivered

  • Improved speed-to-market by 50% with ability to make last minute changes and cost efficiency of up to 30%
  • Increased engagement and open rates by at least 25%
  • Improved sales conversions and cross-sell/up-sell opportunities

Want to hear more about this?

Marketing Automation

By | Cloud Integration

Business Challenges

  • Marketing campaigns builds have longer lead times, costly, and not optimized and personalized to the need of a customer.

Our Solution

  • Utilize best-of-breed technologies to automate campaign process such as build, validate, approve, and deploy in a consistent and efficient manner.
  • Build optimal email and text messages journeys and triggers to anticipate and deliver the next best action for every customer
  • Dynamic email templates for faster delivery and to cater personalized content for every customer
  • User generated content marketing to increase customer engagement
  • Pair customer data and AI powered recommendations based on user behavior and affinity.

Benefits Delivered

  • Improved speed-to-market by 50% with ability to make last minute changes and cost efficiency of up to 30%
  • Increased engagement and open rates by at least 25%
  • Improved sales conversions and cross-sell/up-sell opportunities

Want to hear more about this?

Commerce and Service Cloud Integration

By | Cloud Integration

Business Challenges

  • Obtain a 360-degree view of the customer
  • Manage Marketing and Customer Service on a single platform with a consolidated view of customer’s profile and purchase history

Our Solution

  • Integrate Commerce Cloud with Service Cloud using Connector App
  • A Connector is installed on the Service Cloud so that it interfaces with Commerce Cloud using OCAPIs
  • Commerce Cloud interfaces with Service Cloud using REST APIs

Benefits Delivered

  • Provides ability to Customer Service Agents to have a customer’s complete order history details within Service cloud while assisting them over a call
  • Agents will be able to create orders on behalf of the customer from Service Cloud
  • Commerce Cloud registered users can be targeted for further Marketing

Want to hear more about this?