Order Management In today’s world, it is imperative for all consumer businesses to shift their thinking from stand-alone direct and retail channels to a single, unified, omni-channel customer experience. The big question in the minds of most CXOs today, is not, if, why, or when to embark on the journey, but how to go about this transformation. A critical part of this transformation is the implementation of an enterprise-wide Order Management System (OMS). SwiftWIN’s Advisory Services will help you figure out a path to deploying an OMS in a way that optimizes your business, technology, financial, operational and people goals.
An optimal business requires brick and mortar stores to operate collaboratively with the eCommerce world. Many organizations are looking to make the shift to seamless omni-channel fulfillment. Typically these firms have suffered the pain of managing multiple order management systems on different technologies. No doubt legacy order management systems can limit business users in terms of processes and operational flexibility.
Building a comprehensive business case for cross-channel order management is one of the first steps towards a seamless omni-channel commerce integration. If you are looking to find the best Distributed Order Management application for your needs and to chart your technology roadmap to determine the best way forward